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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of David Thompson

David Thompson

April 10, 2024

5  out of  5
rating by David Thompson
"They always take my calls and watch out for me. Great agent."
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Barbara Marquez

March 29, 2024

5  out of  5
rating by Barbara Marquez
"Maria Rosa la mejor dedicata al 💯 en su trabajo"
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Brenda Liz Goytia

March 29, 2024

5  out of  5
rating by Brenda Liz Goytia
"Maria Lasa always gets the best options for me!"
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Shantie Seesochan

March 26, 2024

5  out of  5
rating by Shantie Seesochan
"Maria Rosa is the best, patient and kind. I was stressed, but because of her great customer care, I immediately got calm. Thank you maria👍"
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Tania Rodriguez

March 26, 2024

5  out of  5
rating by Tania Rodriguez
"María y Vilmarie son las mejores!!!! Recomendado 100%"
We responded:
"Gracias por la reseña excepcional, Tania! Estamos muy contentos de que haya tenido una gran experiencia con nuestro equipo. Estamos felices de tenerle como parte de la familia de State Farm!"
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Stephanie Ortiz

March 26, 2024

5  out of  5
rating by Stephanie Ortiz
"María Rosa excelente representante, siempre pendiente a todo con tu póliza y da su mayor empeño para brindar Excelente servicio"
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Gizel Vega Oquendo

March 23, 2024

5  out of  5
rating by Gizel Vega Oquendo
"La agente de seguros Maria Lasa es excelente. Siempre está dispuesta a ayudar al cliente y buscar las mejores alternativas. Llevo años recibiendo sus servicios de excelencia."
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Maria Odreman (Ale)

March 22, 2024

5  out of  5
rating by Maria Odreman (Ale)
"Tengo 8 años en State Fam y la verdad no tengo ninguna queja , me siento tranquila y confiada con mi seguro y mi agente Maria Larosa excelente siempre pendiente, orientándome en cualquier situación de verdad la recomiendo y la felicito por tan buena agente de seguro"
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Matthew D

January 5, 2024

5  out of  5
rating by Matthew D
"Good insurance agent."
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Alexandra Thierry

October 19, 2023

5  out of  5
rating by Alexandra Thierry
"James Tucker was a pleasure to work with. Quick turn around and extremely efficient. Highly recommend this agency."
We responded:
"Thanks for the kind words, Alexandra! We’re happy to hear James was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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Annett Gutman

September 21, 2023

5  out of  5
rating by Annett Gutman
"Fast and good 👍"
We responded:
"Annett, thank you! We appreciate your trust in us to take care of your insurance policies."
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Heidi Brown

August 19, 2023

5  out of  5
rating by Heidi Brown
"We had become unhappy with our house and car insurance companies. A friend of ours recommend State Farm for bundling and specifically James Tucker for an agent. We contacted him and he was so pleasant, so professional. He was all ready for my call because our friend had let him know that we might call. Eight days after the first time I spoke to Mr. Tucker he had our policies ready. Kudos to Mr. Tucker, what a fantastic representative and wonderful asset to State Farm. Very highly recommend. Also big shout out to Hannah Roman, I had an important question and James was busy with someone else, Hannah got the answer to my question and e-mailed to me what I needed. She is also a great asset to State Farm"
We responded:
"Thank you for the wonderful review, Heidi! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
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Tyler

June 16, 2023

1  out of  5
rating by Tyler
"James canceled my insurance without telling me and said that he noted that I requested for it to be canceled. Not true at all. I said i was going to start shopping around since my premium keeps going up and I will call back to cancel once I find new insurance. Never called back to confirm the cancelation and he canceled it anyways."
We responded:
"Hi, Tyler. Thank you for taking the time to tell us about your experience. We have looked into this and would love to talk with you about how we can remedy this issue. Please call our office at (407) 277-2994. "
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Andrew Lin

May 25, 2023

1  out of  5
rating by Andrew Lin
"I had a Citizen's homeowner's policy with Jim Ackerman. I received a notice for non-renewal towards the end of 2022 due to an aging roof and an inflation-adjusted coverage limit that was too high. I promptly replaced my roof in January and requested a lower limit in order to be reinstated. I contacted James Tucker at State Farm multiple times for this and he was unresponsive for months. I asked for a policy transfer (homeowner's and auto) to another State Farm agent who was willing to help. Only then did I receive correspondence from Jim Ackerman, and James Tucker promptly submitted the reduced coverage limit request to Citizens. I just learned that Citizens never received the request from James and non-renewed my policy on May 20, 2023. Either he lied or is incompetent. My premium with Citizens was $1,700. The only other policy I qualify for at the moment is $8,500. I don’t know how you can trust an office like this for insurance and financial protection."
We responded:
"Thank you for your review, Andrew. All feedback is important, and we’re sorry to hear that we didn’t meet your expectations. Your situation is far from our usual standards. Please feel free to contact us at (407)277-2994 to tell us more about your experience and how we can find a resolution for you. "
Profile photo of Richie Hartig (Richard)

Richie Hartig (Richard)

May 14, 2023

5  out of  5
rating by Richie Hartig (Richard)
"Always friendly and helpful. Definitely quite happy to get coverage with them."
We responded:
"Thank you for the five-stars, Richie! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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LL H

May 5, 2023

5  out of  5
rating by LL H
"05/05/2023 Update: Another great experience with James at Jim Akerman / State Farm. No matter when the issue is James is eager to help, always pleasant and professional. Thank you. 2022 - We needed to make a change with our homeowners very quickly. The staff at Jim Ackerman helped us get the inspections and everything else needed in a matter of days. On top of that our cost came in at $500 cheaper than the previous year. We have been with State Farm for over 35 years and it is experiences like this that keep us loyal customers. Thank you!"
We responded:
"Thank you for the amazing review. Our team works hard to provide a great insurance experience in Orlando and we are thrilled to hear that you are happy with our services. We are thankful that you have been a part of our State Farm family and look forward to continuing our relationship!"
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Elaine Matthews

January 10, 2023

5  out of  5
rating by Elaine Matthews
"We have been with State Farm for 31 years for our Homeowners Insurance. James Tucker works with Jim Ackerman and helped us with adding our auto insurance and Umbrella policies to bundle and get better discounted prices. He recently went above and beyond to help us with lightning damage that occurred to receive some compensation. His knowledge of the insurance field and his personal customer service is unusual in today's market. It is very much noticed and appreciated by us as long term clients!"
We responded:
"Thank you, Elaine, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like James, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Alex Vorndran

December 19, 2022

5  out of  5
rating by Alex Vorndran
"I called for renters insurance, minus the time it took me to find the billing address of my apartment, maybe 5 minutes on the phone. Had the option to pay the term in full and now I don’t have to think or worry about it again."
We responded:
"Alex, we love seeing reviews like this! Thank you for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
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David Martin

December 19, 2022

5  out of  5
rating by David Martin
"Great State Farm agency, I've been with them for many years. I highly recommend Gannon, he was very professional and went went out of his way to make sure I got the help I needed"
We responded:
"David, thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your insurance policy!"
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Emma Castanho

December 19, 2022

5  out of  5
rating by Emma Castanho
"Good service and reasonable prices"
We responded:
"Emma, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Louis C

December 15, 2022

5  out of  5
rating by Louis C
"We had a great experience with Jim and his agency. He and his office were very friendly and extremely knowledgeable. I would recommend them to anyone looking insurance or investments as they are a one stop shop and can do both."
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Ed batis

October 16, 2022

5  out of  5
rating by Ed batis
"Great customer service"
We responded:
"Thank you for the five-stars, Ed! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Mike Saffran

August 27, 2022

5  out of  5
rating by Mike Saffran
"James Tucker went above and beyond, he’s very knowledgeable and was patient in explaining the process. He saved us money too, thanks James!"
We responded:
"Thanks for the kind words, Mike! We’re happy to hear James was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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joe alves

August 23, 2022

5  out of  5
rating by joe alves
"Extremely friendly and professional service. The agent who assisted me Gannon Martin was kind, understanding and trustworthy. I feel comfortable going back to Statefarm with any questions I have. Will be staying with this provider for a long time."
We responded:
"Hi, Joe! Thank you for the shoutout for Gannon! They are a vital part of the team and we appreciate how much they care about all our customers. Thank you for giving us the opportunity to help you with your insurance needs. And… thank you for being the BEST part of State Farm!"
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ken hawkins

July 18, 2022

5  out of  5
rating by ken hawkins
"All was good had all my updates done received my discount for my auto insurance big savings for a good driver. & updated om life insurance."
We responded:
"We love seeing reviews like this, Ken! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"